We want you to be delighted with your Tarcame purchase.

If something isn't quite right, we'll do our best to make it right.

 

Returns

Eligible items may be returned within 14 days of delivery.

To qualify for a return, items must:

• Be unused and unworn

• Be returned in their original condition

• Include the original packaging where applicable

 

Items that cannot be returned

For hygiene reasons, earrings cannot be returned, unless they arrive damaged or defective.

Personalised or custom-made items may also be non-returnable unless faulty.

 

How to request a return

Please contact us before returning your item.

We'll provide you with the return instructions and assist you throughout the process.

 

Return shipping

Unless the item is faulty or we made an error with your order, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service.

 

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

Approved refunds are processed within 14 business days using the original payment method.

Since shipping is complimentary, there are no shipping charges to refund.

 

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible. We'll work with you to resolve the issue promptly.

 

Questions?

If you're unsure whether your item is eligible for a return, simply get in touch. We'll be happy to help.