1. What shipping options are available?

​We ship within Switzerland at a flat rate of CHF 5.- , within Europe for a flat rate of CHF 7.- and broader for 10.-. Orders placed before 3:00 PM are shipped the same day; later orders are shipped the next business day. International shipping is available on request — please contact us for a personalized quote.

2. Do you ship internationally?

Yes, we offer international shipping upon request. Simply reach out to us and we’ll provide a shipping quote and delivery timeframe based on your location.

3. How long does delivery take?

• Within Switzerland: 1–3 business days

• Europe: 2-5 business days depending on destination and customs

4. Can I return or exchange an item?​

Yes. You can return items within 14 days of delivery, provided they are unused and in their original packaging. Earrings are non-returnable due to hygiene reasons. Return shipping costs are the responsibility of the customer.

5. How do I book a virtual product presentation?

You can book a personalized online appointment through our Book Online page. Choose a time that works for you, and we’ll guide you through a virtual viewing of our collection.

6. What if an item is out of stock?

If the item you want is unavailable, we’ll be happy to help source it or recommend a similar alternative. Please contact us for support.

7. Is your jewelry handmade?

Our collection features both handcrafted and finely selected designer pieces. Each item is carefully selected for its quality, craftsmanship, and timeless appeal.

8. What sizes do your rings come in?

We offer a detailed Size Guide including conversions between US, EU, circumference, and diameter in millimeters. You can find it on the product page or our dedicated size guide section.

9. How is my personal information used?

We collect only the information necessary to fulfill your order and improve your shopping experience. We do not store payment information, and we never sell or share your data with third parties.

10. Where can I find your policies?

You can find our full set of policies in the footer of every page:

• Privacy Policy

• Terms & Conditions

• Refund Policy

• Shipping Policy